Placing an order is easy,
just follow the steps below
Enter the required information on the ACN webform and click the Order Now button
You will need to have at hand the following information when placing the JOi Multiplay order:
- Name and surname of the customer
- Address details
- E-mail address of the customer
- NIE/NIF number
- Mobile phone number
- Bank details of the customer
- A decision on a request to transfer their existing phone number to JOi Multiplay or getting a new phone number
- Line owner details (if the owner of the line is different)
Make sure your customer has all this information ready before placing the order.
Place the order on the JOi Multiplay order website, schedule the appointment for the installation and validate it
Log in using the following details:
User: C10-02500-0001
Password: available in your IBO backoffice
IMPORTANT:
To start your order please select Sales menu and then choose New convergent sale only. Please do not select any other menu options on this screen or your order will not be validated.
Need more information?
Read our Do's and Don’ts list.
Do's
- Present and outline the product information to the customer and get their consent before proceeding with the order
- Check any binding period the customer may have with their current provider
- Inform the customer about the content of the offers and the conditions of sale
- Make sure the customer has all the required information ready before placing the order online.
- Explain to the customer what will happen next. For full details, consult the Order Process Guide available in the IBO Back Office
- The APN configuration of your device is automated. If you cannot use internet, please follow this guide to setup your APN Manually
Don’ts
- Do not offer the service to customers who are still within a binding period with their current supplier, as JOi Multiplay will not cover any penalty charges for early exit of from any current contracts.
- Do not offer the service to current customers of MasMovil, Yoigo, Pepephone, Llamaya and Happy Movil customers. They cannot be acquired by belonging to the same Grupo MasMovil, with which we have this collaboration agreement.
- Do not submit your order using the MasMovil website as this will lead to the order being placed directly with MasMovil, and therefore, not compensated to the IBO.
- Existing JOi Mobile customers cannot upgrade to this service; they can however subscribe to it separately.
I hereby acknowledge that I have read and understood these instructions.