Placing an order is easy,
just follow the steps below
Click on ‘Eligibility check’ link below and check the available offer.
Important: When checking the Eligibility, do not click on any link or any offer and do not provide a valid phone number otherwise this will lead to the order being placed directly with MÁSMÓVIL.
Click on “Offer configurator’’ and provide the required details. Select the suitable, available offer (this information will be available after the eligibity check)
Log in using the following details:
User: IBO Business ID
Password: IBO Business ID
IBOs from outside of Spain: please check the order entry guide
The Customer should call dedicated number at 91 12 37 503 and provide the name and Business ID of the IBO, as well as the order details.
The working hours: Monday to Friday from 11am until 7pm
You will need to have at hand the following information when calling the direct line:
- IBO business ID
- Name and surname of the customer
- Address details
- E-mail address of the customer
- NIF/CIF number
- Mobile phone number
- Bank details of the customer
- A decision on a request to transfer their existing phone number to JOi Multiplay or getting a new phone number
- Line owner details (if the owner of the line is different)
Need more information?
Read our Do's and Don’ts list.
Do's
- Present and outline the product information to the customer and get their consent before proceeding with the order
- Check any binding period the customer may have with their current provider
- Inform the customer about the content of the offers and the conditions of sale
- Make sure the customer has all the required information ready before calling the direct line.
- Explain to the customer what will happen next. For full details, consult the Order Process Guide available in the IBO Back Office
Don’ts
- Do not offer the service to customers who are still within a binding period with their current supplier, as MÁSMÓVIL will not cover any penalty charges for early exit of from any current contracts.
- Do not offer the service to current Fixed or Internet customers of MÁSMÓVIL, Yoigo, Pepephone, Llamaya and Happy Movil customers. They cannot be acquired by belonging to the same Grupo MÁSMÓVIL, with which we have this collaboration agreement. You can upsell a convergent service to an existing Mobile only customer of the MÁSMÓVIL Group.
- Do not submit your order using the MasMovil website as this will lead to the order being placed directly with MasMovil, and therefore, not compensated to the IBO.
I hereby acknowledge that I have read and understood these instructions.