Make sure the customer understands their first invoice. Please refer them to the FAQ for more information.
If the customer has trouble creating their account, please have them contact our support centre via chat.
Do not create subscriptions for different customers under one JOi account. One JOi account means one invoice for all subscriptions.
Do not submit an order on behalf of the customer.
Do not provide your email address or your mobile number instead of the customer’s
Do not, under any circumstances, contact JOi on behalf of the customer.
Important note:Customers may face internet configuration settings issues with LG devices. Some models do not allow to save new APN settings and this feature is essential to use JOi mobile internet.
We are currently working on enhancing our service to enable you to take full advantage of JOi service using LG devices.
I hereby acknowledge that I have read and understood these instructions.