Do's

• Before placing an order, please clear your browser history and your cache. Please refer to the FAQ to find the instructions on how to clear your cache.
• Inform the customer about the different JOi offers and the terms and conditions.
• Check the customer’s coverage by using the coverage map available here.
• Make sure the customer has their IBAN ready and a digital copy of their fiscal ID (the customer can also take a picture of it with their mobile phone or a camera).
• Inform the customer that a €1 authorization charge will be paid from their direct debit.
• Make sure the customer provides the correct personal details, including their own email address and phone number.
• If the customer requests number porting, please choose 'Keep my current number' on step two of the order and include the necessary information.
• Inform the customer that porting will be completed within 2 working days, always after the SIM activation.
• Inform the customer about MyJOi, the App and its benefits.
• Please refer to the FAQ for the APN setting here
• Make sure the customer understands their first invoice. Please refer them to the FAQ for more information.
• If the customer has trouble creating their account, please have them contact our support centre via chat.

• Do not create subscriptions for different customers under one JOi account. One JOi account means one invoice for all subscriptions.
• Do not submit an order on behalf of the customer.
• Do not provide your email address or your mobile number instead of the customer’s
• Do not, under any circumstances, contact JOi on behalf of the customer.

Important note:Customers may face internet configuration settings issues with LG devices. Some models do not allow to save new APN settings and this feature is essential to use JOi mobile internet. We are currently working on enhancing our service to enable you to take full advantage of JOi service using LG devices.