Need more information?
Read-through our Do’s and Don’ts list.
Do's
- Present and outline the product information to the customer and make sure you get their consent before proceeding with the order.
- Make sure the customer has all the required information ready before calling MEO to submit the order.
- Make sure the customer provides the correct personal details, including their own email address and phone number.
- Explain to the customer what will happen next. For full details, consult the Order Process Guide available in your IBO Back Office.
Don’ts
- Do not submit your order via MEO online website as this will lead to the order being placed directly with MEO, and therefore not credited to the IBO.
- Do not submit an order on behalf of the customer.
- Do not visit MEO retail stores or contact any of MEO salespeople or sale channels
- Do not contact Meo on behalf of the customer under any circumstances.
- Do not provide your email address or your mobile number instead of the customer’s
- Do not submit an order on behalf of the customer.
Before you start promoting to prospective
customers, follow the steps below:
Make sure you have all the required information to call MEO:
- IBO - Name and IBO ID
- Customer - Name, taxpayer number, email address, phone number and payment details
- Call MEO customer service to place your order- 800 207 918
The customer receives a confirmation email and SMS with T&Cs when the order has been placed with MEO. The router will then be dispatched. Once the installation is complete, the customer receives a welcome email from MEO and the service is active.